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Frequently Asked Questions
If you have a question that is not answered here, please do not hesitate to give us a call at (204) 284-0835, or email us at info@soul-haven.ca
Do you direct bill your massage treatments?
Yes! We now offer direct billing to Great West Life and Manitoba Blue Cross Insurance Companies. If your plan does not cover you 100%, you will be required to pay the balance at the time of your treatment. It will be your responsibility to obtain a doctors referral if required prior to your treatment. Plan/Contract #'s are required at the time of booking.
Do I have to take off all of my clothing for a massage?
No. It is best you remove all of your street clothing, such as top, bottom, and socks. It is recommended that bras be removed as well. Lower underwear should be left on for hygienic reasons and personal preference. The therapist is trained in proper draping methods, requiring each client to be covered at all times during the treatment. Only areas being worked on will be exposed. Preference of having no draping at all is NOT an option.
Can I talk during my massage treatment?
You may talk as much or as little as you like. However, it is recommended that you keep talking to a minimum during a treatment, to allow your entire body and its muscles to relax during the massage.
Is the massage treatment supposed to hurt?
Receiving deep tissue massage can get uncomfortable at times when the therapist is working out muscular imbalances. But the discomfort level should never turn into pain. One good rule of thumb is that if you can breathe through the therapist’s technique smoothly, then the pressure is still within your threshold. Each therapist is well trained in monitoring pressure and pain levels of an individual, however please keep in mind that each individual has a different pain threshold and sometimes it is difficult for the therapist to differentiate without feedback from the client.
Will I bruise after a deep tissue massage?
You should never see a visible bruise after a treatment. It is normal to feel a little bruised or tender in some areas the morning after your treatment. If you see an actual bruise, that may be an indication that your therapist went too deep.
Why do I have to drink lots of water after a massage?
Since toxins are released from your soft tissues during a massage, it is recommended you drink plenty of water following your massage to flush the toxins out of your system.
How often do I need a massage?
It varies for each individual. Factors such as your daily activities, occupation, medical conditions, or any chronic/acute injuries, can all effect how often you should be visiting your therapist. Some clients only need to come in once or twice a year, while others need a monthly appointment. Massage has its greatest benefits over time. The therapeutic effects of massage are cumulative, so the more often a person gets a massage, the better one will feel and the more quickly one’s body will respond.
Why don’t you do massages in the first trimester?
Massage therapy is not recommended in the first trimester of pregnancy simply for precautionary measures. Your body is in a very fragile state in the first 3 months of pregnancy, and massage therapy affects many of the body’s systems. Majority of massage therapists, including the ones at Soul Haven, opt not to perform massage in the first trimester.
Are all massages the same?
Definitely not. Although each professional is trained with the general and advanced techniques during schooling, everyone finds the best techniques that work for them and their clients based on experience. Every therapist will have different ways of assessing your body, be it by passive ranges of motion, or by strictly palpation. It is always a good idea to try out a couple of different therapists before committing to one person. One therapist may not seem to help you at all, but don’t let that dampen your opinion on massage. Your next treatment may be just what you were hoping for!
How do you clean your equipment/implements?
We use a dry heat sterilizer to sterilize all of the implements used in our nail services. After each client, the implements are scrubbed in hot soapy water, sprayed with a disinfectant and then placed in the sterilizer. Each nail technician carries multiple sets of implements, so you can be assured the tools used on you will always be clean. As an alternative, we also offer personalized pedicure boxes, complete with all the tools that are used in your service. For a minimal one time charge, we will store your box for your own personal use each time you come in.
Why don’t you use a steamer during your facials?
We choose to use steamed hot towels as the alternative to the traditional steamer you would normally see in a day spa. The overall effects are identical, and this eliminates the chances of the client being burned, or having difficulty breathing through the steam.
What happens during a facial?
A facial is essentially a deep cleansing of your facial skin and it's pores. Your esthetician is professionally trained to assess your skin and determine what products best suit your skin type. The skin is deep cleansed, exfoliated as necessary, steamed and massaged during every treatment. As with all treatments, procedures are personalized to each individuals needs.
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